Reporting Your Concerns
We appreciate your input!
At Abbeville Area Medical Center, we take great pride in providing excellent care in a safe environment.
If you have a concern about your bill, contact our Business Office at 864-366-3238.
If you have a concern about your safety while you are in the hospital contact our Safety Officer at 864-366-3378.
If you have a concern about the privacy of your health information, please contact our Privacy Officer at 864-366-3313.
An opportunity to ask questions and express concerns.
For many concerns, it’s usually best to first speak with the people caring for you. This would probably be your nurse, hospital case manager, or office staff. If you don't feel that they are helping you, please contact our patient advocate at ext. 3279. They will then talk with others, including the head nurse, physicians or other staff caring for you. If you still are unsatisfied with the resolve to your concern, you may file a grievance with the hospital. The hospital will review, investigate and resolve the grievance in a reasonable amount of time-generally 7-10 days from the time it is received. The hospital will respond to you in writing, in an easy to understand manner. The letter should tell you the steps that have been taken on your behalf to investigate the grievance, the results, and a contact person. You, or the hospital personnel, may also want to meet in person to talk about what happened.
AAMC contact person for grievances:
Mary Margaret Jackson, 864-366-3279
PO Box 887
Abbeville, SC 29620
A grievance is considered closed when you are satisfied with the actions taken by the hospital. There may be times, however, when the hospital feels it has taken reasonable steps to address your concern, but you are still unsatisfied. That's when you may consider filing your concern with a hospital oversight organization-the next step below.
The South Carolina Department of Health and Environmental Control (DHEC) licenses and certifies South Carolina hospitals. This means that the hospitals must meet certain rules and regulations in order to care for patients and receive payment. One function of DHEC is to investigate complaints about any facility they license.
Submitting the complaint:
You can file a complaint with the DHEC Bureau of Certification by phone, e-mail or fax:
800-922-6735 (voicemail available)
Mail to: SCDHEC
Bureau of Certification/Health Regulation
2600 Bull St.
Columbia, SC 29201
If Medicare (federal health insurance program for people over age 65 or people under 65 who are disabled) pays for you or your loved one's care, you may have an additional place to go with a quality of care concern. Medicare pays a Quality Improvement Organization (QIO) in each state to oversee the quality of care provided to Medicare patients. In South Carolina, that organization is called the Carolinas Center for Medical Excellence (CCME).
You can call CCME at the following number: 800-922-3089. Explain to the person who answers the phone what your concerns are. Depending on the type of problem you are having, they may be able to help right away. For example, with your permission, they may be able to call the hospital to see if they can help solve your problem. In other cases, they may ask you to send your complaint in writing using a complaint form.
SC Hospital Infections Disclosure Act
Abbeville Area Medical Center participates in the SC Hospital Infections Disclosure Act. Our infection rates are made available to the public on the DHEC website at www.scdhec.gov
or contact our Infection Control Nurse at 366-3374 for information.