Abbeville Area Medical Center has been chosen to receive an Excellence in Patient Careaward given by outcomes firm Studer Group®. The hospital will receive the award—which will be presented at the 10th annual What’s Right in Health Care® conference—for their exemplary “cleanliness & quietness” ratings on the HCAHPS patient survey.
HCAHPS, or Hospital Consumer Assessment of Healthcare Providers and Systems, is a national standardized survey tool used to measure adult inpatient perception of the quality of care they receive at a given acute care hospital.
The 27-question survey was created in 2002 by the combined efforts of The Centers for Medicare and Medicaid Services (CMS) and the Agency for Healthcare Research and Quality (AHRQ). Scores are publicly posted four times a year at www.hospitalcompare.hhs.gov.
Studer Group® gives its Excellence in Patient Careawards to select partners based on very high scores in each of the HCAHPS categories. Abbeville Area Medical Center received this award in the “0-100 beds” category for having the best responses to the HCAHPS questions regarding cleanliness of your room and bathroom and quietness at night.
“We continue to work hard to do what’s in the best interest of our patients while they are in the hospital,” said Rich Osmus, CEO of Abbeville Area Medical Center. “This prestigious award is a result of the commitment and teamwork that AAMC employees exhibit each and every day in providing high quality, compassionate care to our patients.”
Abbeville Area Medical Center received the award at The What’s Right in Health Care® conference held October 10-12, 2012. It is an acclaimed national conference during which the top healthcare organizations in the industry gather to share “best practices” with an audience of their peers.
“A clean and quiet hospital environment is a critical part of providing the best possible clinical outcomes,” notes Quint Studer, founder of Studer Group®. “Patients have high expectations in both areas. So to win this award, hospital leaders and staff must demonstrate extreme commitment and diligence. Everyone involved should feel a real sense of accomplishment and pride.”